Alimentation et tourisme
Durée de la formation
Program approved in 2016.
The Travel Consulting and Sales program aims to train travel sales consultants. The job consists of interacting with customers, determining needs and expectations and describing travel offers and the agencies' services. The consultant will be able to offer information on destinations, modes of travel, lodging and the costs associated all with the goal of selling travel products and services. The consultant will perform administrative tasks such as reservations, billing as well as coordinating payment for products purchased and prepare travel documents. Excellent customer service skills are expected.
The consultant will be expected to sell travel packages as well as customized travel products (such as sun, cultural, health, adventure, sports, ecological, etc. destinations), cruises, business and tourist plans. He or she will also offer transportation and lodging packages, and travel insurance. The range of travel products and services proposed by agencies is forever evolving.
The role of the travel consultant also consists of informing the client on travel conditions such as requirements to enter and exit a country, foreign currency and exchange rates, traveller security, etc.
To exercise their profession, a travel consultant must have a certificate issued by the Consumer Protection Office.
To be admitted to the Travel Consulting and Sales program, students must meet the following conditions:
Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the follwing table), or recognition of equivalent learning
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister
Professions visées (IMT En ligne d'Emploi Québec)
Contenu du programme
|Numéro ou code||Nom du cours / Compétence||Heures|
|950602||Determine their suitability for the occupation and the training process.||30|
|950616||Understand the global geographical context.||90|
|950623||Interpret customers’ consumer behaviour.||45|
|950632||Provide customer service.||30|
|950647||Analyze travel offerings to Central and South American destinations.||105|
|950657||Analyze travel offerings to European destinations.||105|
|950662||Interact with customers and suppliers.||30|
|950675||Perform administrative tasks.||75|
|950684||Sell travel packages.||60|
|950705||Perform activities related to travel agency sales.||75|
|950714||Describe North American destinations.||60|
|950723||Describe Asian destinations.||45|
|950734||Describe African and Oceanian destinations.||60|
|950744||Sell customized travel products.||60|
|950755||Communicate in French at work.||75|
|950764||Sell business travel.||60|
|950772||Provide after-sales service.||30|
|950787||Enter the work force.||105|