Business Equipment Technical Service







Nombre d'unités


Durée de la formation

1800 Heures


Program approved in 2002.

Assure post-sale service on office equipment such as multifunction equipment, micocomputers, photocopiers, sales registration equipment and related peripherals.
To provide remote technical support:

-to diagnose electrical circuit problems, malfunctions in digital and analog circuits, and mechanical problems;
- to help apply necessary working techniques, such as researching technical information, parts repair and replacement, establishing lines of communicationand completion of administrative tasks;
- to use computers and networks;
- to communicate in the workplace;
- to integrate harmoniously in the workplace through a practicum.

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.

Professions visées (IMT En ligne d'Emploi Québec)

Appellation(s) d'emploi

Contenu du programme

Numéro ou codeNom du cours / CompétenceHeures
780501Determine their suitability for the trade and the training process15
780519Diagnose a malfunction in electrical circuits150
780523Research technical information45
780535Repair and adjust parts75
780543Communicate in the second language45
780555Diagnose a malfunction of mechanical origin75
780563Establish communication links45
780579Diagnose a malfunction in analogue circuits150
780587Service operating systems105
780599Diagnose a malfunction in digital circuits150
780603Provide after-sales service on multifunction equipment45
780613Establish professional relationships45
780627Provide after-sales service on microcomputers105
780639Provide after-sales service on photocopiers150
780644Interpret a customer’s network structure60
780656Provide after-sales service on photocopier peripherals90
780663Perform administrative tasks45
780676Provide after-sales service on microcomputer peripherals90
780689Provide after-sales service on sales registration equipment150
780694Provide remote technical support60
780707Enter the work force105