Computing Support






Administration, commerce et informatique

Nombre d'unités


Durée de la formation

1800 Heures


Program approved in 1999.

To develop the competencies necessary for applying the methods required in order to effectively practice the career, such as problem solving, researching information and time management. Skills related to optimal use of software are also developed: the use of older as well as recent operating systems, the use of application software, creating and using databases and the use of telecommunications. Developing the skills related to communication in the work place and customer support such as: interacting in a variety of of professional situations, communicating in French/English, providing call-centre customer assistance. Finally, the development of the competencies necessary for network management: assessing the structure and functioning of computer systems, developing programs, installing hardware and software, manageing access, setting up resource sharing, troubleshooting and computer optimization.

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.

CS Sir-Wilfrid-Laurier (Laurentides)
Centre de formation professionnelle

C.D.C. Laurier Lachute

GroupeÉtatJ/SDate de début
J 01 Jui 2018
CS Sir-Wilfrid-Laurier (Laval)
Centre de formation professionnelle

C.D.C. Laurier Pont-Viau

GroupeÉtatJ/SDate de début
J 12 Mar 2019
Collège Herzing
Centre de formation professionnelle

Collège Herzing

GroupeÉtatJ/SDate de début
J 02 Jui 2013
Lester-B.-Pearson SB
Centre de formation professionnelle

Pearson Electrotechnology Centre

GroupeÉtatJ/SDate de début
J 24 Avr 2019
J 03 Sep 2019
J 07 Jan 2020
J 04 Mai 2020
Centre de formation professionnelle

Verdun Adult and Career Centre

GroupeÉtatJ/SDate de début
J 02 Mai 2019
Wait List
J 01 Jui 2018
J 08 Avr 2019
J 17 Avr 2019

Professions visées (IMT En ligne d'Emploi Québec)

Appellation(s) d'emploi

Contenu du programme

Numéro ou codeNom du cours / CompétenceHeures
962012Determine their suitability for the occupation and the training process30
962025Analyze the architecture and operation of computer systems75
962038Exploit the possibilities of operating systems using older technology120
962043Apply a problem-solving method45
962052Research information30
962068Develop a utility program120
962074Interact in various work situations60
962088Exploit the possibilities of application software120
962096Exploit the possibilities of operating systems using recent technology90
962106Create and use a database90
962116Install the hardware and software of a computer90
962122Manage their time30
962135Communicate in French75
962148Manage access to the resources of a network120
962157Install the shareable resources of a network105
962166Exploit the possibilities of telecommunications facilities90
962173Manage their careers45
962186Troubleshoot a computer problem90
962194Optimize the performance of a computer60
962205Provide technical support at a telephone help desk75
962218Ensure the proper operation of computers in the workplace120
962228Provide service to clients in the workplace120