Hotel Management






Alimentation et tourisme

Nombre d'unités

91 2/3

Durée de la formation

1365 Heures


Program approved in 2005.

The aim of the Hotel Management program is to train middle-level employees to supervise a hotel department, be it guest services, front desk and reservations; sales and marketing; housekeeping and maintenance; administration and management; food and beverage services; support or information. After a few years’ experience, some supervisors may progress to more specialized positions such as assistant housekeeping manager or maître d’hôtel. Accommodation service supervisors manage accommodation operations as well as related products and services in hotel establishments of varying types and sizes, offering different types of services in urban or outlying areas.

To be admitted to the program, a person must meet the general requirements for admission set out in the College Education Regulations, as well as the following special conditions, where applicable:

• Sec. IV CST – Secondary IV Mathematics: Cultural, Social and Technical Option (563414)





Professions visées (IMT En ligne d'Emploi Québec)

Appellation(s) d'emploi

chef du service de la réception
directeur/directrice de services d'hébergement
gérant/gérante d'hôtel
gérant/gérante des services d'entretien ménager
gouvernant principal/gouvernante principale
maître d'hôtel/maîtresse d'hôtel
réceptionniste d'hôtel

Contenu du programme

Numéro ou codeNom du cours / Compétence
047DTo analyze the job function
047ETo communicate in the workplace
047FTo carry out work-related activities in a second language (French)
047GTo process information related to hotel management
047HTo adopt a customer-oriented approach
047JTo see to the application of rules and regulations specific to the hotel industry
047KTo implement management techniques specific to the hotel industry
047LTo suggest food and beverage products and services to customers
047MTo ensure food and beverage service
047NTo sell products and services
047PTo carry out activities related to personnel management
047QTo carry out accounting operations
047RTo carry out activities related to material resources management
047STo control the quality of hotel products and services
047TTo manage activities related to reservations, front-desk and guest services
047UTo manage housekeeping activities
047VTo manage a hotel’s food and beverage services
047WTo manage a hotel’s marketing activities
047XTo coordinate hotel and restaurant group activities
047YTo act as an interface between departments