Professional Sales






Administration, commerce et informatique

Number of credits


Number of contact hours allotted for specific training

900 Hours


Program approved in 2008.

The aim of the program is to train someone in the sales of products or services, to offer solutions that correspond to their customers’ needs, to provide advice, establish a climate of trust and build customer loyalty by offering personalized service that meets customer expectations. In addition to consulting and sales-related tasks, sales consultants may also manage and display in-store merchandise and provide after-sales service.

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.

Eastern Townships SB (Estrie)
Vocational training centre

C.F.P. Lennoxville

GroupStatusD/WStart date
DJul 01, 2019
Vocational training centre

Concomitance (CFP Lennoxville)

GroupStatusD/WStart date
DJul 01, 2019
CS Sir-Wilfrid-Laurier (Laval)
Vocational training centre

C.D.C. Laurier Pont-Viau

GroupStatusD/WStart date
DJan 01, 2016
Riverside SB
Vocational training centre

ACCESS - Annexe Saint-Hubert

GroupStatusD/WStart date
DSep 16, 2019
DNov 18, 2019
English-Montréal SB
Vocational training centre

St. Pius X Career Centre/Institut culinaire Saint-Pius X

GroupStatusD/WStart date
DOct 15, 2019
Lester-B.-Pearson SB
Vocational training centre

Verdun Adult and Career Centre

GroupStatusD/WStart date
D/WApr 26, 2019
Fall 2019
WJul 02, 2019

Targeted professions (Link to Emploi Québec's IMT En ligne)

Job titles

customer service agent
sales consultant – retail
shop manager
retail sales manager
sales representative – retail
sales representative – wholesale (non-technical)

Program content

Number or codeCourse Name / CompetencyHours
948422Determine their suitability for the occupation and the training process30
948436Establish professional relationships in the workplace90
948443Interpret consumer behaviour45
948452Provide customer service30
948468Sell products and services120
948473Perform sales-related transactions45
948481Manage their time at work15
948492Use job search techniques30
948504Begin acquiring professional sales experience60
948512Become familiar with the laws and regulations governing professional sales30
948522Provide after-sales service 30
948534Perform sales-related ativities in French (as a second language)60
948543Keep their knowledge of products and services up to date45
948554Perform stock management activities60
948563Perform visual merchandising activities45
948573Make connections between marketing strategies and sales of products and services45
948588Integrate into the workplace120